Help⚙️ Account & Settings

Account & settings

Manage your account, privacy, safety, notifications, and your data.

Manage your account, privacy, safety, notifications, and your data.

What this is

Your Settings are where you control everything about your Arc account. Open them from the sidebar. Settings are grouped into clear sections so you can find what you need quickly.

Account

Update your full name, username, bio, profile photo, and home location. Your phone number is shown masked, and changing it requires a new verification code. Your date of birth is shown but cannot be changed after your account is created, to keep everyone's age accurate and safe.

Privacy

Choose who can see your profile, who can message you, and who can find you in search (Everyone, Followers only, or Nobody). You can also control whether your location shows on your profile and whether others can share your posts.

Notifications

Turn notifications on or off overall, and fine-tune them per type: messages, new followers, orders, bookings, events, jobs, fundraiser donations, creator tips, and Arc Credits.

Safety

See and manage your blocked and muted accounts, and review reports you have made. When you block someone, they cannot see your profile, find you, see your posts, or message you, and your existing conversations are hidden from both sides.

Language

Arc's interface is available in many languages. Choose yours in Settings → Language, and add up to three languages for your feed (English is always on).

Partial translations

Right now, only English is fully translated. Every other language, including Panjabi, is marked Partial: the core navigation and buttons are translated, and anything not yet translated shows in English so you never see a blank or a wrong label. You will see a small grey Partial badge next to each language, and a one-time notice the first time you switch to a partial language:

> Some content may appear in English while we work on the full translation.

You can dismiss that notice and it will not show again.

Help us translate

Arc is built by its community. If you speak one of our languages fluently and want to help translate Arc, we would love to hear from you. When a partial language is selected, Settings → Language shows a "Help us improve" section with a contact link, or email translations@thearcsocial.com directly.

Your data and privacy

  • Download your data — request a copy of your Arc data. We compile it and email you a secure download link within 30 days.
  • Delete your account — this schedules deletion after a 30-day grace period. During those 30 days you can sign back in to cancel. After that your account, posts, products and personal data are permanently removed. Financial records are kept for 7 years as required by UK law, but are anonymised.
  • Links to the Privacy Policy, Terms of Service, Cookie Policy and your GDPR rights are all here.

Common questions

Can I change my date of birth? No. It is fixed after signup to prevent age fraud. Contact support if it was entered incorrectly.

What happens when I delete my account? It is scheduled for deletion in 30 days. Sign back in before then to cancel. After 30 days it is permanent.

How long does a data download take? Up to 30 days. You will get an email with a link that works for 7 days.

Related help

Profile photo and banner

Your profile photo and banner are always uploaded from your device. Arc does not use image web links anywhere.

  1. Go to Profile → Edit profile.
  2. Tap the banner at the top to change your cover image, or tap your avatar to change your photo.
  3. Choose a JPEG, PNG or WebP image up to 5MB. You will see a preview and an upload indicator, then the new image is saved automatically.

The same file upload applies across Arc: shop products, event covers, article covers, fundraising covers and Hub banners are all uploaded, never pasted as a link.

Last updated: 25 July 2026

Still need help? Contact support
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