Refund and Returns Policy

1. Arc subscriptions

Monthly: no refund, cancel anytime. Annual: full refund within 28 days, no refund after 28 days.

2. Arc Credits

Non-refundable, except where an Arc technical error caused an incorrect charge.

3. Shop purchases

Not as described: full refund from the seller. Not received: full refund from the seller. Faulty: repair, replacement or refund from the seller. Arc facilitates disputes, but the refund obligation is on the seller.

4. Event tickets

Refund if the event is cancelled (from the organiser). No change-of-mind refund unless the organiser offers it.

5. Bookings

Per the business cancellation policy displayed at the time of booking. Arc does not refund booking deposits unless the business cancels.

6. Hire services

Refund if the service is not provided as agreed. Escrow is released after 72 hours unless disputed.

7. Fundraising donations

Non-refundable except in cases of fraud.

8. How to request

Request through Arc dispute resolution in the relevant section. Unresolved disputes: legal@thearcsocial.com.

9. Your statutory rights

Your UK statutory rights under the Consumer Rights Act 2015 are not affected by this policy.